Onspon, is a technology platform for Event partnerships Discovery, Promotion & sponsorships. It is owned by the company “Onspon Services Pvt Ltd." known as "Onspon" in this specific document.
The term ‘Onspon.com’ or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
Onspon Services Private Limited is a marketplace built to assist event stakeholders have business conversations. Onspon Services Private Limited does not identify as the exclusive agent representing any event, service provider, talent and other entities who appear on this website, nor does it claim to be their publicist, attorney, literary agent, manager, etc. Any written materials associated with the listed entities that appears on this website is provided to assist stakeholders in the process of decision making and is not intended to indicate representation of any stakeholder.
All content / images used on the platform is copyrighted to respective sources and is generated by Onspon Users or from publicly available sources. You can view Terms of Service and Privacy for details.
In the course of registering for and availing various services we provide from time to time through our website www.onspon.com ("Website", telephone search, SMS and WAP) or any other medium in which onspon may provide services (collectively referred to as "Media") you may be required to give your name, residence address, workplace address, email address, date of birth, educational qualifications and similar Personal Information ("Personal Information"). The Personal Information is used for three general purposes: to customize the content you see, to fulfill your requests for certain services, and to contact you about our services via including but not limited to email's, sms’s and other means of communication. Unless otherwise stated explicitly, this Policy applies to Personal Information as disclosed on any of the Media.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties and partner websites provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade-marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the Indian civil laws.
Some of the ticketing / stall buying functionality is directly provided by the people listing their events on Onspon or service providers offering any services. In such cases, Onspon.com acts as an intermediary that allows you access to the information. We take no legal liability for cancellations, changes or any other issues arising with event.
Trademarks and wrongful representation
Onspon portal contains the trademark, logos, trade name, service marks and other marks (collectively “Data”) which are the intellectual property of Onspon or their vendors or respective third parties. You understand that Onspon uses the data of vendors and respective third parties procured from the owner and/or distribution channel. In doing so, Onspon has no intention, whatsoever, to acquire rights of use or license to this data.
Onspon is affiliated with few event listing websites and only displays the information which is publicly available. However in case if an event organizer claims that their event was not meant to be a public event or wrongfully listed on our platform, they can remove or delete the event by contacting us on [email protected]
This segment helps in creating a safer marketplace by prohibiting the use of Onspon portal for infringing the intellectual property rights of third parties or of the rightful owner. Onspon policy requires sellers and buyers or users to comply with all governmental laws and regulations including but not limited to the Infringement policy as amended from time to time.
If you see something on the Onspon portal, which you believe is violating the intellectual property rights, please send an infringement initimation to Onspon at [email protected]
Onspon will be unable to process requests which do not specify exact product IDs or URLs and the details which are specified below. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.
How to report a listing
If you have a good faith belief that your IP right has been infringed by any of our sellers or anyone else on Onspon’s portal , you may follow the below process and /or seek Legal advice.
We require that the Intellectual Property right owner or authorized representative provide the following details and email to the aforementioned email id.
Identification or description of the Intellectual Property Rights that has been infringed.
Unambiguous identification or description of where the material that you claim is infringing is located on Onspon portal with adequate particulars. Product ID / website links of infringing products.
Your address, telephone number, and email address.
A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
Brand/Trade Name (in case of Trademark infringement)
Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)
Details/documents of legal proceedings initiated against the entities (infringing the Intellectual Property rights of the owner)
Grievance Redressal policy.:
Onspon shall take all necessary steps and/or remove the infringed product/details from its portal within 30 (Thirty) working days subject to verification of the details as given above and the nature of complaint.
Payments and refunds (valid for SaaS licenses and premium listings):
100% refund will be provided if the promotion cancellation request has been raised within 24 hours of the payment.
No refund will be provided if the request made after 24 hours of purchase.
In case of purchasing "Advanced / Enterprise“ plan, only remaining Credit (that is unspent yet) is refundable out of total allocated credit.
Refund process may take up to 10 business days.
The refund will be in the form of a transfer back to your card/bank account and no cash return will be provided. We request you to mention the transaction number in all correspondence. Not mentioning the transaction number might lead to delays of your refund.
General Terms And Conditions For Transactions at Onspon:
Payment: All payments through our payment gateway / stall buying / ticketing services are made directly to the organizers. It is advisable that the user verifies the availability, authenticity and safety of the event. The ticketing services are provided only as an added convenience for the users and Onspon does not verify the events and the payments made.
Liability of refund for cancellation of the events: All the events listed on Onspon are posted by the organizers. All tickets routed through Onspon are created, priced and handled by the organizers themselves. The transaction of fund for tickets are directly made to the organizer's account. The organizers are liable for refund of the amount for the ticket in case of any cancellation of the event. Onspon is in no way responsible for any such disputes.
Redirecting to other websites: The events listing may contain links to other websites outside the company domain and Onspon does not take any responsibility for the authentication and safety of usage for such third party websites.
Portal access restrictions: Onspon reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.
Control over the ticketing service: Onspon does not control the availability of tickets, pricing and authenticity. The users are hereby advised to verify the same at their own discretions.
Event restrictions: Please check the restrictions for admission rights into the events by the organizer, like age, dress code etc. before buying the tickets. The organizer reserves all rights to allow participation in their events.
Organizers Payout: For Indian Event Organizers, payouts of the stall / ticket transactions will be as per the Indian government guidelines. So, in case if the event organizer has not submitted their GST Registration number in their billing profile, they are required to update it with a valid GST Number from their Payout Settings on Onspon.com
Onspon.com will deduct 1% as the Tax at Source ('TCS') on the transaction made through our platform. This is applicable to all the event organizers who are selling stalls / tickets through Onspon.com. (Only for Indian events/ Organizers)
Billing and delivery: The billing and delivery of stalls / tickets will be done by the organizer and will not be handled by Onspon. Please contact the organizer directly in case of any issues.
Modification of terms and conditions: Onspon reserves the right to change the terms and conditions at its own discretion. We are not liable to notify the users once the changes take effect.
Jurisdiction: All disputes arising out of the event transactions will be handled by the organizers themselves and Onspon will not be a part of it whatsoever. In case Onspon is responsible, the agreement and each term shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Mumbai (India).
Making Your Bookings / buying premium packages on Onspon:
All event listings and associated stalls / tickets sold through Onspon are created, priced and handled by the organizers themselves. Onspon is not responsible for the event which will be held at a venue declared by the concerned authorities. All orders are subject to availability, acceptance, and rejection of order by the organiser. By ordering tickets you agree, on your own behalf and as agent on behalf of all the customers for whom you are purchasing tickets or who will be holding tickets purchased by you, to be bound by these Terms and Conditions.
After purchasing anything from Onspon site, subject to the availability at advertised rates and quantity and checking the transaction status, we will provide confirmation of the sale of the ticket.
Transactions on website and event information:
Onspon doesn't hold any control over management and maintenance of the service providers / ticketing sites / event apps / venue. Onspon doesn't hold any control over the organisation and management of the event. We, our employees or agents shall not be liable or have forced responsibility for any death, personal injury, loss or damage caused at the event, neither any grievances, refunds, exchange or claims for any reasons, whatsoever. Booking fees and handling fees are not refundable, but any other refunds can be made only at event management/organizer/promoter's account and discretion.
Onspon is not obligated and liable to make any refund at any event, as authorised by a prior written agreement and mutual understanding with event management/organizer/promoter. The organiser is liable to place notices regarding the procedures and time period of claiming refund, under exclusive discretion.
General Terms And Conditions For Affiliate Network:
Each Affiliate is provided with a unique link for each event. These links will be used to track sales for particular events / upgrades. Affiliate sales shall be counted from the date the organizer has accepted their promotion and not for the past dates or events. Affiliates shall be paid on confirmed sales after the event has occurred. In case of refunds, affiliate commission will also not be paid or partly paid. However, if any dispute arises, Onspon.com holds the right to state the final decision.
General Terms And Conditions For Service providers listed on Onspon:
These are including (but not limited to) celebrities, speakers, event service providers, consultants, agencies etc.
Personal Information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only. We do not sell or rent Personal Information except that in case you are a customer of our search services through any of the Media, your Personal Information shall be shared with our subscribers/advertisers and you shall be deemed to have given consent to the same. Further, the subscribers / advertisers who are listed with us, may call you, based on the query or enquiry that you make with us, enquiring about any Product / Service
Your personal information can be entered on (and hence utilized) by Onspon.com based on recommendations of a user (in process of creating shortlists, recommendations, profile relations etc). This information will be auto linked to your account once you choose to create an account on Onspon.
We will share Personal Information only under one or more of the following circumstances: - If we have your consent or deemed consent to do so - If we are compelled by law (including court orders) to do so
In furtherance of the confidentiality with which we treat Personal Information we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We give you the ability to edit your account information and preferences at any time, including whether you want us to contact you about new services. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
You acknowledge that you are disclosing Personal Information voluntarily. Prior to the completion of any registration process on our website or prior to availing of any services offered on our website if you wish not to disclose any Personal Information you may refrain from doing so; however if you don't provide information that is requested, it is possible that the registration process would be incomplete and/or you would not be able to avail of the our services
General Terms And Conditions For Corporate Customers
If you are our corporate customer, it is possible that we have entered into a contract with you for non-disclosure of confidential information. This Policy shall not affect such a contract in any manner.
This policy sets out how we collect, process and hold your data if you visit our website or otherwise provide personal data to us. We are onspon.com of onspon Informations Pvt. Ltd.
This policy affects your legal rights and obligations so please read it carefully. If you have any questions, please contact us at [email protected]
Information we collect, store and process
When you visit, interact or use our website, we collect general data and may as well collect personal data. General Data usually includes cookies that is recorded automatically when you first visit the website, to give you a better experience when you revisit our website. Personal Data include your name, your contact information and few other personal details as permitted by you.
We collect, process, store and use personal data when you authorize us to see your personal details after you login on our platform directly or through third party login system.
We store your personal information for a limited time period when you book a ticket to an event.
You do not need to provide us with any personal information to view our website. However, we may still collect the information set under the cookie statement section of this policy, 'Data we automatically collect' section of this policy and marketing communications in accordance with the 'Marketing Communications' section of this policy. When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
General information is automatically recorded from all the users. The data which is automatically collected includes the technical data that is sent to us from the computer, mobile device and browser through which users access our website or it's services. Users action on our website, information on how users came to our website and data collected through Cookies, Pixel Code and other similar technologies are all included in the automatic general information collection.
Event Organizers and Suppliers
If you are an event organizer, we collect additional necessary data from your end.
Additional Data such as your name, your organization name, your event details and contact information is recorded with us. This information is also visible to people who are interested in your event or purchase tickets to your events.
When an organizer activates ticketing on our platform, we may also collect your financial information from you, for example your bank account information or your paypal account information or any third party payment account information to transfer the ticket amount or resolve issues related to payment. We only use your financial data as far as transfer of funds is required, be it for using our promotion services or for ticketing and box office operations. We never store or sell your financial data to anyone. You have the right to delete your organizer account as and when you require, unless in case a payment issue or a fraudulent matter appears.
If you are a consumer or an event attendee or someone who uses onspon.com to discover events and get tailored event recommendations or if you login on our website, we collect additional data from your end such as your name and contact information. This additional data is mostly used for our own purposes. However, when you register for an event through Onspon.com or buy tickets for paid events, we collect that data on behalf of the event organizer and do not store it for more than 6 months. The period of 6 months is taken into consideration to solve payment or registration related disputes if it happens. As a consumer, when you fill an event inquiry form or enter a coupon code or buy tickets or contact the organizer through our system, your contact details are shared with the organizer to help organizer identify you and reach you for any communication related to that event or for their upcoming events. When you interact with organizers/users through our chat feature or through our chat plugin on any website, you will be introduced to organizer with your email id to better connect with you and provide you with the service/support that you were expecting from them.
If you are receiving event invitations emails for a particular event using our email invitation platform from an organizer, we will notify you in the email that it is being sent by the organizer using our service and we do not store that data in our system. You can at any point unsubscribe directly from such mails or contact the organizer directly to delete your data. If you contact us, we may remove or update your information within a reasonable time.
Data we automatically collect
When you visit our website, login or buy tickets from our website, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your computer or other device's unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve our events and events related services we provide, and for analytical and research purposes.
Event Updates and Other Electronic Communication
It is necessary for our legitimate interests to use your contact information and interests to send you updates and other communications, which may include newsletters, blog posts, surveys, case studies, our products or services, offers, general queries, feedback and information about new events.
You can choose to no longer receive particular or any type of communication by contacting us at [email protected] or clicking "Unsubscribe" from an email. If you do unsubscribe to any particular communication, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for business purposes until you notify us that you no longer wish to receive emails from us. Please note that unsubscribing from a particular communication email does not mean unsubscribing from all the emails. You can choose which emails you would like to receive by reviewing your settings. To do so, login to your account on onspon.com, and from the top bar, near your profile thumbnail, you will see a drop down, hovering on that dropdown you will be able to see the settings option and enable/disable any particular type of communication or you can simply click on your profile page to review your settings. At any point you can change settings for the type of communication you want or do not want to receive.
Unsubscribing from marketing or service related communication emails does not mean that you may not receive weekly newsletter or event updates for which you opted in or based on the organizer profiles or city you follow or showed your interest at the time of signing up on onspon.com. If you never want to receive any emails from us or want to delete your preferences & profile, you can raise your concern on [email protected]
Organizer Initiated Communications
We provide email tools to organizers through which they can send electronic communication to those who are on their email subscription lists, including consumers who may have registered for their upcoming and past events. onspon.com provides platform for event organizers to send event invitations to their customers. While these electronic communications are sent using our system, we are not responsible for it's message or inclusions. Any information, business or advertising communications sent from it, is sole responsibility of the event organizer. Event Organizers must obtain their email list in a legit way. Any dispute with the data of Organizer Initiated Communication shall be resolved by the Event Organizer.
The recipients can choose to "opt out" of electronic communications from a particular event organizer through the "Unsubscribe" link at the end of each of these emails.
Lawful processing of your personal data
We will use your data in order to comply with our contractual obligation to supply to you the tickets to an event that you have booked, including to contact you with any information relating to the event, to deliver the event to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event.
We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this policy.
Who do we share your data with?
We may share your data with any service providers, subcontractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event organizers, email communication providers, IT service providers, partner platforms, accountants, auditors and lawyers.
Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party's rights, property, or safety.
We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Where we hold and process your personal data
Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers or their servers are based outside of the EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data and are GDPR Compliant.
If you receive communication from us, we shall retain your data until you opt out of receiving such communications. If you register with us, we shall retain your data until you close your account. You can delete your data or your account by contacting us on [email protected]
However, we may hold your data for an extra period as is allowed or required under applicable laws. Your data after complete deletion might still be available on backup for even a longer period of time for reasons persistence to legal, tax and lawful business purposes.
If you have otherwise booked a ticket with us or contacted us with a question or comment, we shall retain your personal information for at least 6 months following such contact to respond to any further queries you might have.
When an individual books a ticket for an event, their personal data like name, email id and ticket information is shared with the event organizer for coordinating check-ins during the event. If by any means, an event organizers plans to use that information for their own purpose, it is on the sole discretion of the event organizer. Onspon.com or its partner websites are not responsible for how organizers use that data as we never store data collected during the ticket buying process for more than 6 months. The period of 6 months is considered in case if there is any payment dispute after the event between the event organizer and ticket buyer or event organizer and payment gateway or ticket buyer and payment gateway.
A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.
We also use Google Analytics to monitor how our website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the event ticket shop, where visitors generally came from, how long they stayed on the event ticket shop, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
We also use Social Networking Cookies or tracking pixels on our event pages, which remembers your interest for a particular event or piece of information available on our and partner websites. This is done to show you relevant ads on the social networking sites. For more information about the pixel tracking you can checkout Facebook Data Policy and Smartlook.
To support our business we also allow third party advertisements on our website. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our website, which will also send these advertisers your automatically collected information such as IP address, your ISP, the browser you used to visit our site when you interact or even see their advertisement on our site. For more details regarding how we third party vendors, including google manages data in its ads products, please check the partner-sites policy as provided by Google.
We shall process your data in a manner that ensures appropriate security of the data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.
Where we have given, or you have chosen a password, you are responsible for keeping this password confidential.However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your data, we do not promise that your data will always remain completely secure.
You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in that data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data,object to profiling and unsubscribe from marketing communications. To exercise these rights, or any other rights you may have under applicable laws, please contact us at [email protected]
Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
If you have any complaints in relation to this policy or otherwise in relation to our processing of your data, please get in touch with us at [email protected], so we can resolve your complaint. If you are not satisfied with our attempt to resolve your privacy related complaints, you may contact the relevant data protection authority.
API & Plugins Use
onspon.com aggregates public events from multiple third party providers from their APIs. We take request from APIs only for the public events and not private events. In cases, where a user or an event organizer or any individual might want to report an event, they can do so through the event page or by contacting us at [email protected]
We also provide APIs and Event Plugins to third party or partner websites which implies that when an individual creates an event on onspon.com, it may be used by third party or partner websites to display your events for a greater reach.
Facebook, Gmail and Other Third Party Integrations
You can login to onspon using your Facebook or Gmail Accounts, in which case, we may collect, store and use information connected with the third party account with your permission.
Changes of this privacy statement
We may change the terms of this policy from time to time. You are responsible for regularly reviewing this policy so that you are aware of any changes to it. If you continue to use our website after the time we state the changes will take effect, you will have accepted the changes.